Shipping policy
SHIPPING
1.1. All orders are processed subject to availability and payment verification. We ship Monday to Friday, excluding public holidays.
Our team may contact you if an item is out of stock or if additional details are required to complete your order.
1.2. Most items ordered are processed within two business days. In case of unpredictable technical problems, we will inform you about the delivery delay by email.
1.3. At CHOUCHOÚ, we are committed to providing a seamless and reliable shipping experience to our customers worldwide.
We ship all orders with DHL Express courier service to ensure secure and expedited international delivery. All orders from chouchou.com.gl are dispatched from our EU warehouse.
Complimentary shipping on all orders over 400 USD.
For orders under 400 USD, a flat shipping fee of $40 will be applied at checkout.
Please note that while we strive to ensure prompt delivery, CHOUCHOÚ is not responsible for delays caused by courier services or customs procedures beyond our control.
The courier delivers from Monday to Friday during business hours. Kindly note that delivery to rural addresses can result in longer delivery times. CHOUCHOÚ cannot be held responsible for delays in shipments caused by any circumstances beyond the control of CHOUCHOÚ.
1.4. CHOUCHOÚ ships to most destinations on a DDP (Delivery Duties Paid) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order, and there are no additional costs due upon delivery.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
